Shipping policy

DO YOU SHIP GLOBALLY?

Yes, we do! We provide international shipping to most destinations around the world.

Please note, however, that shipping to Israel, Russia, Ukraine, Palestine, Bahrain, Iran, and Kuwait is temporarily unavailable. At this time, we are unable to guarantee the safe delivery of packages to these destinations through our carrier partners.

All orders are shipped from our warehouse in Hangzhou, China, through our 3PL partner. We do not fulfil orders using the dropshipping method.

Our checkout only recognises the English alphabet. No other language characters will be accepted.

HOW MUCH IS SHIPPING?

Each order is charged at a flat rate of $15 USD for standard shipping.

We offer free standard shipping on orders over $300 USD.

Our standard shipping fee remains the same regardless of your location or the number of items included in your order.

*Please note: Shipping fees do not include any import taxes or customs duties that may be charged upon delivery to your country. Please see below for more information.

HOW LONG DOES SHIPPING TAKE?

Please allow time for your order to be received and processed by our warehouse team. From then, Standard Shipping: 3-8 business days approximately to most major cities, world-wide. Please note, some countries will take longer so for the most accurate information, please refer to the days quoted upon checkout.

Non-metro locations or locations unable to be reached by our standard couriers, will be shipped via EMS Postal Service which will take approximately 10-14 business days.

During peak, promotional and holiday periods, shipping timeframes may be subject to change. Please refer to the shipping timeframes quoted at the checkout for shipping to your destination.

Please note, we cannot ship to PO Box or APO/Armed Forces addresses.

HOW LONG AFTER PLACING MY ORDER WILL IT BE SHIPPED?

Please allow 1–2 business days from the time your order is placed for our warehouse team to pick and pack your order for shipment. For customers in the Northern Hemisphere, time zone differences may mean you are a day behind our team. Please keep this in mind when estimating delivery timeframes. Orders are shipped Monday through Friday.

During peak, promotional, and holiday periods, processing times may vary, and it may take longer than expected for your order to be dispatched and begin its journey to you. We appreciate your patience and understanding during these busy periods.

WHEN WILL MY PRE-ORDER SHIP?

Once your item has been secured, we’ll arrange for it to be shipped as soon as it becomes available. When your pre-order has been dispatched, you’ll receive an email containing your tracking information so you can follow its delivery. If we anticipate any delays, we’ll contact you via the email address provided with your order.

WHEN WILL I GET A TRACKING NUMBER?

Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48- hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details cannot be supplied on weekends.

Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is changed to 'Shipped' after the package is already in transit.

If you did not receive an email with tracking details or have questions, please feel free to contact us at hello@sntforsienna.com.

HOW CAN I TRACK MY ORDER?

Once in transit and your order has been allocated a tracking number, you will be emailed tracking details.

If you have any concerns or need assistance locating your package, please contact us at hello@sntforsienna.com.

WILL I BE CHARGED IF MY ORDER IS 'RETURNED TO SENDER'?

If an International order is returned to sender due to failed delivery, refusal, or unpaid duties and taxes, it will be processed as a refund once received back to our warehouse.

A return to sender fee is charged to SNT Forsienna by the courier and these will be passed back to the customer in these scenarios. These fees are often quite high. A portion of the total return fee will be deducted from your refund. This fee ranges from $50 - $100USD pending return country.

WHICH COURIER DO YOU USE?

Our orders are shipped via our own warehouse located in Hangzhou, China. We predominately use DHL for deliveries to major cities. Please note, SNT Forsienna reserves the right to ship via an alternate courier where required.

SF Express is used for deliveries to Hong Kong addresses.

EMS Postal Service is used for deliveries to non-metro, regional locations. Packages sent via EMS will be handed to your local postal service for final delivery. Local office examples are below:

Australia: Australia Post South Korea: Korea Post Canada: Canada Post Russia: Russian Post *temporarily suspended*

You can track parcels via the UPS, DHL, SF Express, or EMS websites.

If you are having any problems tracking your items, please contact us at hello@sntforsienna.com.

WILL I HAVE TO PAY ANY TAXES OR DUTIES?

Our main warehouses ship orders directly from Hangzhou, China. Regulations for import duties and taxes vary from country to country. We have no control over these charges and we cannot predict their amount or whether they will be charged at all.

Unless otherwise stated, our garment prices and shipping costs are exclusive of all import duties and taxes. All orders are sent on a Delivery Duty Unpaid (DDU) basis, unless an additional charge is taken at checkout. SNT Forsienna does not cover any duties, taxes or associated handling fees which may be applied to your order by your