QUESTIONS AND ANSWERS

We are currently in the process of opening our first ever physical stores, so stay tuned! For any enquiries regarding new store openings please contact hello@sntforsienna.com

SNT Forsienna pieces are designed in-house in Shanghai and then produced by our manufacturing teams primarily in Hangzhou and Guangzhou, China. Our production factory partners and their teams are highly skilled industry specialists who we have long term working partnerships with.

1. Thoughtful, timeless design We create pieces that are designed to be loved and worn for years, helping reduce waste and overconsumption.

2. Natural, quality fabrics are are at the heart of our collections. We work with trusted production partners who share our commitment to quality, responsible practices, and fair working conditions.

3. Lower-impact operations and centralised production and distribution help to reduce unnecessary transportation and our overall carbon footprint. We continually review our processes to find ways to improve.

4. Conscious choicesWe encourage thoughtful purchasing and reusing what we already own. From wearing our favourite pieces for years to repurposing our denim to make totes, small choices can help reduce unnecessary waste. We put a lot of thought in to ensuring that the partners we work with also share our attitude to sustainability and responsibility. We are constantly evolving and will continue to strive to be better.

All of our products are priced in US Dollars (USD). Your credit card will be charged in US Dollars and then converted to your local currency by your bank on your account statement. Please note, that SNT Forsienna is a Hong Kong registered business therefore, an international transaction fee may also be charged by your bank.

Credit Cards: We accept Visa, MasterCard, Amex and Discover cards, via the Braintree checkout gateway, we also accept Paypal.

Apple Pay is available for customers completing their purchase via compatible Apple devices.

Paypal Pay in 4 is available as a buy now, pay later option in 4 easy interest-free instalments.

Google Pay is also available for customers with registered accounts.

For our Chinese customers we also accept payment via: AliPay, Union Pay and WeChat Pay. A Chinese shipping destination must be entered for these payment options to be made available at the checkout. Note: WeChat Pay is only available for desktop users and cannot be processed on mobile devices.

You can contact us by sending an e-mail to hello@sntforsienna.com and we will get back to you as soon as possible. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones for our international customers.

Finding the right size isn’t always easy, and we’re happy to help. If you’re unsure which size to choose, email us at hello@sntforsienna.com and our team can help you find the best fit.

For detailed sizing information, including individual garment fit notes and our measuring guide, simply check the “Sizing Chart” on the relevant product page.

Please note that some of our dresses are designed in a mini length and may be shorter than expected for customers over 5’9".

If you are hesitating between two sizes, we recommend you to buy the larger size for wearing comfort

We offer international shipping to most destinations through our International website.

All orders are dispatched from our central warehouse in Hangzhou, China, using our trusted third-party logistics (3PL) partners. Please note that we do not use a drop- shipping model to fulfil orders.

For further details about delivery options and shipping, please visit our Shipping page.

We know that not every purchase is the perfect fit, so we offer returns and exchanges on full-price online orders. Requests must be submitted within 14 days of receiving your order and must meet the requirements outlined in our return policy.

For all International online orders, returns must be shipped back to our warehouse in Hangzhou.

For complete details, please visit our Returns & Exchanges page.

To help ensure every order is complete, each package is weighed during the picking and packing process and checked again before it leaves our warehouse. The courier also records the parcel weight when the order is collected for dispatch.

As both our fulfilment centre and the courier confirm the inclusion and dispatch of all ordered items through visual and written records, SNT Forsienna cannot accept responsibility for items reported as missing after delivery.

If you believe an item is missing from your order, please contact us as soon as possible at hello@sntforsienna.com so we can investigate the matter.

Any claim for reimbursement relating to a missing item must be submitted directly between the buyer and the carrier.

We take great care to ensure every product meets our standards for quality and craftsmanship. If your order arrives with a fault or damage, please contact us as soon as possible at hello@sntforsienna.com so our team can look into the issue and assist you.

Products on the website are organised by category. A product is available to purchase on the website whenever the button “ADD TO CART” appears.

If you have seen a LaceMade product on social media or in our lookbook that is of interest to you and you cannot find it on our shop, it means the product has sold out.

Products frequently asked for may be back in stock in the future so feel free to contact us with your inquiry at hello@sntforsienna.com.

Absolutely. All payments made through our website are securely processed using trusted payment gateways. Any purchase made through sntforsienna.com is guaranteed to be authentic.

Once an order has been placed, we’re unable to make changes or cancel it. Orders are automatically forwarded to our warehouse for processing, and once they enter the packing stage, they cannot be cancelled.

If you change your mind after placing an order, you’ll need to wait until your package arrives and then submit a return request for any unwanted items in accordance with our return policy.

Please note that SNT Forsienna is not responsible for reimbursing shipping costs resulting from a change of mind or incorrect shipping information provided at checkout. To avoid delays or additional costs, please carefully review your shipping details before completing your purchase.